THE TAILUX POLICIES

At TaiLux Extensions, we take pride in providing high-quality hair extensions and carefully inspect every order before it is shipped.

Due to the hygienic nature of our hair products, all sales are final. We are unable to accept cancellations, refunds, or exchanges once an order has been placed.

Thank you for your understanding and support.

Please allow 1–2 business days for order processing. Once processing is complete, please allow approximately 3–5 business days for shipping.

All orders are shipped through UPS. Orders are not processed on weekends or national holidays.

Tracking information will be provided once your order has completed the processing stage.

Once your order has been transferred to UPS, responsibility for the shipment rests with the carrier.

While TaiLux Extensions carefully prepares and ships every order, we are not responsible for packages that are lost, stolen, delayed, or damaged while in transit.

If you experience a shipping-related issue after your package has been transferred to UPS, please contact the carrier directly to initiate a claim or request additional assistance.

Please ensure that your shipping address is complete and accurate before placing your order.

TaiLux Extensions is not responsible for orders shipped to an incorrect address provided by the customer at checkout. Customers are responsible for verifying all shipping information prior to completing their purchase.